Complete customer profiles
Contact details, saved addresses, and full order history in one place.
Run Your Laundry
Every customer's story in one profile
Keep order history, preferences, addresses, and balances in one profile, so every customer gets consistent service at any branch.
- Complete customer profiles
Contact details, saved addresses, and full order history in one place.
- Preferences remembered
Starch levels, folding style, and special care notes carry over to every order.
- Balances and ledgers
Track outstanding payments and customer ledgers without spreadsheets.
- Corporate accounts
Manage business customers like hotels and offices with their own billing.
Customer cards on one screen, each with a star rating. A happy regular and a low score sit side by side, so the follow-up is visible with the person, not lost in a chat.
Aisha RahmanRegular
Aisha's card, opened at the counter: orders, the starch note, and a clear balance.
DetailValueNote
Orders24Since Jan
PreferenceLight starchShirts
BalanceAED 0Clear
Customers behind today's orders
The five people behind today's orders, with the phone number, the order they usually place, and what they still owe.
1,284Profiles
86Active this month
AED 1,150Outstanding
4.6Average rating
CustomerPhoneUsual orderOrdersBalanceAisha Rahman+971 50 441 2201Shirts, light starch24AED 0Omar Hassan+971 55 902 1184Abaya, dry clean8AED 15Lina Joseph+971 52 330 7740Suit, press only3AED 18Marina Hotel+971 4 440 9000Staff shirts, account61AED 860Noor Ali+971 50 221 6648Curtains by sqm11AED 0
1
The profile is on screen before the customer finishes speaking.
When a regular walks in, your staff can see what they usually order, how they like it done, and whether anything is outstanding — before they say a word.
- Order history and total spend
- Saved pickup and delivery addresses
- Care preferences and notes
- Outstanding balance at a glance
Aisha Rahman is that kind of card: 24 orders, light starch on shirts, balance zero. Omar still owes AED 15 on the abaya. The hotel is on account.
2
Turn feedback into repeat business
A rating after delivery is saved on the same profile as the bill.
Customers can rate each order after delivery. Low ratings are easy to spot, so you can follow up quickly and fix problems while the customer still cares.
- Ratings after every delivery
- Comments linked to the order
- Follow up on WhatsApp in one tap
- See your happiest regulars
Aisha RahmanRegular
Aisha's card, opened at the counter: orders, the starch note, and a clear balance.
DetailValueNote
Orders24Since Jan
PreferenceLight starchShirts
BalanceAED 0Clear
3
How Customer Management works
- 1
Profile created automatically
The first time a customer orders, their profile is set up.
- 2
History builds up
Every order, payment, preference, and note is saved to their profile.
- 3
Serve them better
Use that history to serve faster, follow up, and win repeat orders.
Included with Customer Management
Preferences remembered
Starch levels, folding style, and special care notes carry over to every order.
Balances and ledgers
Track outstanding payments and customer ledgers without spreadsheets.
Corporate accounts
Manage business customers like hotels and offices with their own billing.
Feedback and ratings
Collect ratings after delivery and spot issues before they cost you a customer.
WhatsApp built in
Message customers directly with order updates, bills, and reminders.
Questions about Customer Management
Can I import my existing customer list?
Yes. Our onboarding team can help you bring in your existing customer data when you get started.
Are customer profiles shared across branches?
Yes. A customer can drop off at one branch and collect at another, with the same profile and history.
Can I track credit customers?
Yes. Customer ledgers show every bill and payment, so outstanding balances are always clear.
Is customer data secure?
Yes. Your business data is protected and encrypted, and only your authorised staff can access it.
Use it with
See Customer Management with your own orders
Keep customer history and preferences together. Book a demo and we will walk through it on your laundry.