Order confirmations
Sent the moment an order is placed.
Payments & Messaging
The right message at the right moment
CleanKaro sends order confirmations, bills, and status updates on WhatsApp automatically.
- Set up by our team
- Arabic & English
- No typing at the counter
CleanKaro Laundry Business account
Today
Order received
Hi Omar, we have your abaya for dry cleaning, order QRD-4408. Your bill is attached.
PDF
Bill QRD-4408.pdfAED 25.00
The thread Aisha sees
Each message is triggered by the order's status. When she replies, the message reaches your team.
CleanKaro Laundry Business account
Today
Order received
Hi Aisha, we have your order QRD-4407: 2 shirts, 1 trouser. Total AED 42.00. Your bill is attached.
Ready
Your order QRD-4407 is ready. Reply here if you'd like it delivered.
Please deliver after 5, thanks!
Out for delivery
Tom is on the way with QRD-4407.
Delivered
Delivered. Thank you for choosing us, Aisha.
Order QRD-4407Aisha Rahman · 2 shirts, 1 trouser
DeliveredOrder status
- ReceivedMoved by CounterOrder received + bill
- ReadyMoved by PlantReady message
- Out for deliveryMoved by Tom RajDriver on the way
- DeliveredMoved by Tom RajThank-you message
Aisha's reply "Please deliver after 5" went to your team inbox.
Status alerts
Fewer calls to your counter
When customers already know their order is ready or on its way, they don't need to call. Your staff spend their time on the work, not on the phone.
- Ready-for-pickup alerts
- Driver-on-the-way alerts
- Replies go to your team
Without WhatsApp
3 missed calls
"Is my order ready?"
"When is the driver coming?"
"Is my order ready?"
Counter stuck on the phone
With CleanKaro
Ready for pickup
Noor, your curtains QRD-4411 are ready at Al Wasl.
Driver on the way
Lina, Tom is bringing QRD-4409, arriving 6:30 pm.
No call needed
Digital billing
Bills with QR code
The bill reaches the customer the moment the order is booked. They scan the code to see the live order or tap to pay, and nothing needs printing.
- Itemised bill with VAT
- QR code links to the live order
- Pay online where it is set up for your region
- No paper, no lost receipts
CleanKaro Laundry Business account
Today
Your bill
QRD-4407Pay now
QRD-4407Aisha Rahman · Thu 09:12
- Shirt · Wash & iron× 2AED 24.00
- Trouser · Press× 1AED 10.00
- Express× 1AED 6.00
SubtotalAED 40.00
VAT 5%AED 2.00
TotalAED 42.00
Scan to see your order live
Collections
Payment reminders
Open balances get a polite WhatsApp with the amount and the order number. Send one in a tap, or let CleanKaro send them on a schedule you set.
- Amount and order number in every reminder
- Send one, or all outstanding at once
- Payments update the balance straight away
CleanKaro Laundry Business account
Today
Payment reminder
Hi Aisha, AED 42.00 is pending for QRD-4407. You can pay here whenever suits you. Thank you!
Pay AED 42.00Outstanding12 customers · AED 1,150
- Omar HassanQRD-4408AED 15.00
- Lina JosephQRD-4409AED 18.00
- Marina HotelAccountAED 860.00
Reminder schedule
- First reminder3 days after due
- RepeatEvery 7 days
- Stop after3 reminders
How WhatsApp works
- 1
Choose your triggers
Pick which order events should notify customers, and edit the wording.
- 2
CleanKaro sends it
Messages go out automatically at each stage.
- 3
Customers stay informed
Bills and updates arrive on the app they already use.
Notification settingsWhatsApp · Al Wasl branch
Step 1- Order receivedSends the bill with QR codeEdit message
- Ready for pickupAsks if they want deliveryEdit message
- Out for deliveryNames the driverEdit message
- DeliveredThank-you messageEdit message
- Payment dueOffEdit message
Included with WhatsApp
Bills with QR code
The digital bill, straight to WhatsApp.
Status updates
Ready and delivery alerts, sent for you.
Payment reminders
Polite nudges for open balances.
Two-way replies
Customers reply, your team answers.
You choose the triggers
Switch each order event on or off.
Arabic & English templates
Write each message in your customers' language.
Uses your business number
Messages come from your laundry, not from us.
Questions about WhatsApp
Send bills and order updates on WhatsApp. Ask us anything else on a demo call.
Do my staff need to send messages manually?
No. Messages are sent automatically when an order's status changes.
Can customers reply?
Yes. Customers can reply on WhatsApp and your team can respond directly.
Can I turn off certain messages?
Yes. You choose which order events trigger a message.
Can I send bills on WhatsApp?
Yes. Bills can be printed, shared on WhatsApp, or both.
Do I need a WhatsApp Business account or the API?
You need a WhatsApp Business account for your laundry. Our team connects it to CleanKaro during onboarding, so you never deal with the API yourself.
Can messages go from my own laundry number?
Yes. Messages are sent from the business number connected during onboarding, so customers see your laundry's name.
Can messages be sent in Arabic?
Yes. Message templates can be written in Arabic, English, or both.
Is there a cost per message?
WhatsApp charges businesses for some messages, and the rate depends on the country. Our team goes through the cost for your expected volume before you switch it on.
Use it with
See WhatsApp with your own orders
Send bills and order updates on WhatsApp. Book a demo and we will walk through it on your laundry.