Automatic WhatsApp updates answer "is my order ready?" before the customer has to ask. Here's how to get the most out of them.
1. Choose your triggers
Decide which order events should notify customers. Common choices are:
- Order confirmed, with the digital bill
- Order ready for pickup
- Driver on the way
- Order delivered
2. Let it run
Messages go out automatically when an order reaches each stage — nobody on your team has to type them.
3. Reply when customers respond
Customers can reply on WhatsApp, and your team can respond directly.
4. Use payment reminders
For customers with outstanding balances, send a gentle reminder instead of chasing them by phone.
Tip
Keep only the messages your customers find useful. You can turn individual notifications on or off at any time.